CAN I CANCEL MY ORDER?
Yes, orders may be cancelled 1 hour from the time they are placed. Once tracking information is sent we are no longer able to make any changes to the order.
CAN I MAKE CHANGES TO AN EXISTING ORDER?
Once an order is placed we are no longer able to make any changes. However, in the event that an item change is needed please contact us at firstname.lastname@example.org with your order # to submit a cancellation. Once your order is cancelled you may submit a new order with the correct items.
HOW LONG DOES MY ORDER TAKE TO PROCESS?
All orders are processed within 1-3 hours from the time they are placed and will ship the following business day. USPS tracking information will be sent to the email provided once the orders are processed.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Order # _________
P.O. BOX 2483
Columbia MD 21045
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
IS PLAYBOX LASHES A CRUELTY-FREE BRAND?
Yes, Playbox Lashes is a Cruelty-free brand. In fact, all of our lashes are 100% handcrafted using only the highest grade synthetic fibers.
HOW DO I PROPERLY REMOVE MY FALSE LASHES WITHOUT DAMAGING MY REAL EYELASHES?
The safest way to remove your lashes are to gently saturate a makeup pad or cotton swab in an oil-based makeup remover. Luke warm water works great as well. Gently hold for 30 seconds along your lash line to loosen the glue.
WHAT IS THE COST FOR DOMESTIC & INTERNATIONAL SHIPPING?
Free US shipping on orders $35.00 or more
$6.99 USPS Priority Mail Shipping (1-3 business days) for all domestic orders.