Question 1

CAN I CANCEL MY ORDER?

Answer

Yes, orders may be cancelled 1 hour from the time they are placed. Once tracking information is sent we are no longer able to make any changes to the order.

Question 2

CAN I MAKE CHANGES TO AN EXISTING ORDER?

Answer

Once an order is placed we are no longer able to make any changes. However, in the event that an item change is needed please contact us at info@playboxlashes.com with your order # to submit a cancellation. Once your order is cancelled you may submit a new order with the correct items.

Question 3

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Answer

All orders are processed within 1-3 hours from the time they are placed and will ship the following business day. USPS tracking information will be sent to the email provided once the orders are processed.

Question 4

WHAT IS THE RETURN AND EXCHANGE POLICY?

Answer

Contact info@playboxlashes.com within 48 hours from the time the package is received and a Return Merchandise # will be issued to start the refund process. Merchandise must be received within 7-10 business days of receipt. Merchandise must be unused. Returned Merchandise must be sent back in it's original boxes and trays. Playbox Lashes LLC Returns
Order # _________
P.O. BOX 2483
Columbia MD 21045 Refunds will be processed within approximately 1-2 business days after receiving your return. Due to the nature of our products and for sanitary reasons, we do not accept exchanges. However, in the unlikely event your item is damaged due to shipping we will gladly replace it. For all other questions or comments please feel free to contact us at info@playboxlashes.com

Question 5

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Answer

We accept Visa, Mastercard, Discover, American Express, PayPal, Sezzle and Afterpay at checkout.

Question 6

IS PLAYBOX LASHES A CRUELTY-FREE BRAND?

Answer

Yes, Playbox Lashes is a Cruelty-free brand. In fact, all of our lashes are 100% handcrafted using only the highest grade synthetic fibers.

Question 7

HOW DO I PROPERLY REMOVE MY FALSE LASHES WITHOUT DAMAGING MY REAL EYELASHES?

Answer

The safest way to remove your lashes are to gently saturate a makeup pad or cotton swab in an oil-based makeup remover. Luke warm water works great as well. Gently hold for 30 seconds along your lash line to loosen the glue. Your lashes should begin to lift. (add more water or oil remover if needed) Carefully peel from the inner corner. If there is any leftover glue residue, no worries, you can remove the excess with warm water or glue remover.

Question 8

WHAT IS THE COST FOR DOMESTIC & INTERNATIONAL SHIPPING?

Answer

Free US shipping on orders $35.00 or more $4.99 USPS First Class Mail (2-5 business days) for all domestic orders.
$6.99 USPS Priority Mail Shipping (1-3 business days) for all domestic orders. $10.99 USPS First Class International Mail (6-10 business days, pending customs) for all Canada orders For all international shipping, the time frame provided is just an estimated time. Packages may experience potential delays due to customs. All packages will include a tracking number and can be tracked online at www.usps.com.