CAN I CANCEL MY ORDER?


Yes, orders may be cancelled 3 hours from the time they are placed. Once tracking information is sent we are no longer able to make any changes to the order.




CAN I MAKE CHANGES TO AN EXISTING ORDER?


Once an order is placed we are no longer able to make any changes. However, in the event that an item change is needed please contact us at info@playboxlashes.com with your order # to submit a cancellation. Once your order is cancelled you may submit a new order with the correct items.




HOW LONG DOES MY ORDER TAKE TO PROCESS?


All orders are processed within 1-3 hours from the time they are placed and will ship the following business day. USPS tracking information will be sent to the email provided once the orders are processed.




WHAT IS THE RETURN AND EXCHANGE POLICY?


Contact info@playboxlashes.com within 48 hours from the time the package is received and a Return Merchandise # will be issued to start the refund process. Merchandise must be received within 7-10 business days of receipt. Merchandise must be unused. Returned Merchandise must be sent back in it's original boxes and trays. Playbox Lashes LLC Returns
Order # _________
P.O. BOX 2483
Columbia MD 21045 Refunds will be processed within approximately 1-2 business days after receiving your return. We offer a 100% money-back guarantee if you are not satisfied with your purchase. Due to the nature of our products and for sanitary reasons, we do not accept exchanges. However, in the unlikely event your item is damaged due to shipping we will gladly replace it. For all other questions or comments please feel free to contact us at info@playboxlashes.com




WHAT FORMS OF PAYMENT DO YOU ACCEPT?


We accept Visa, Mastercard, Discover, American Express and PayPal at checkout.




IS PLAYBOX LASHES A CRUELTY-FREE BRAND?


Yes, Playbox Lashes is a Cruelty-free brand. In fact, all of our lashes are 100% handcrafted using only the highest grade synthetic fibers.




HOW DO I PROPERLY REMOVE MY FALSE LASHES WITHOUT DAMAGING MY REAL EYELASHES?


The safest way to remove your lashes are to gently saturate a makeup pad or cotton swab in an oil-based makeup remover. Luke warm water works great as well. Gently hold for 30 seconds along your lash line to loosen the glue. Your lashes should begin to lift. (add more water or oil remover if needed) Carefully peel from the inner corner. If there is any leftover glue residue, no worries, you can remove the excess with warm water or glue remover.




WHAT IS THE COST FOR DOMESTIC & INTERNATIONAL SHIPPING?


Free US shipping on orders $20.00 or more $2.99 USPS First Class Mail (2-5 business days) for all domestic orders.
$5.99 USPS Priority Mail Shipping (1-3 business days) for all domestic orders. $3.99 USPS First Class International Mail (5-7 business days, pending customs) for all Canada orders $9.99 USPS First Class International Mail (7-21 business days, pending customs) for all International orders For all international shipping, the time frame provided is just an estimated time. Packages may experience potential delays due to customs. All packages will include a tracking number and can be tracked online at www.usps.com.





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